General Procedures

The template below has been added to the list of predefined answers available in LiveAgent. Select Create Internal Ticket From New Tab, click on Predefined Answers Button, then select End Of Shift Template from list of available predefined answers. Please be sure to document all declined trips End of Shift Report Date: xx/xx/xx Shift 99:99 AM/PM To 99:99 AM/PM Unassigned trips: Unconfirmed by driver trips: unconfirmed farm out trips" Open Issues...

One of our marketing goals is to build our email marketing list to go out to as many contacts as possible. Whenever a visitor to the website fills out a form (quote form, contact us form, etc.) they can check box to receive future emails from us and they will automatically be added to our email campaign software, Mailchimp. I cannot automate the process however, for chat requests from the website. Liveagent does have a button to add a contact to mailchimp if you do it manually. In the chat trans...

Open the attachment to see meet and greet procedures for airports throughout the USA.

1. Access the phone forwarding webpage through the James Limousine internal website homepage link circled below. Use Login: 6995 Password: 2415 2. Click on Follow Me 3. Click on ENABLE check box. Enter in the phone number to transfer to, including area code. Click Update to finalize transfer. Always perform a test call after updating forwarding to ensure it is ringing on the correct phone. To unforward the phones during normal office hours and have the office phones ring, unch...

1.Click on Menu 2. Highlight System, Company & User Setup. Then Click on WebExpress User Security Setup 3. Highlight the Drivers Name and Click on Edit 4. Click on the box next to Reset User's Password, Then click OK. The new password will be password It will prompt the driver to change his password to a new one.