One of our marketing goals is to build our email marketing list to go out to as many contacts as possible. Whenever a visitor to the website fills out a form (quote form, contact us form, etc.) they can check box to receive future emails from us and they will automatically be added to our email campaign software, Mailchimp. I cannot automate the process however, for chat requests from the website. Liveagent does have a button to add a contact to mailchimp if you do it manually. In the chat transcript below, I asked the visitor if they would like to receive future emails from us with the teaser it might contain special offers or discounts. They replied yes with their email address. By clicking in the “Requested By” area in the upper right hand corner of Liveagent, I added the email address for the contact. Then if you click on the Mailchimp icon (circled in the picture below) you can add the contact to Mailchimp.
Thanks,
Randy