Reservations

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New Retail Account Creation

Step 1- Click on New Customer Next, Click on the green arrow. Step 2- Enter the customers first and Last name. Enter the phone number. If a landline and cell are given, enter in both fields. If only a cell is given enter it into both fields. Choose Sedan 3 pax for the default vehicle type. Choose Current Customer-Richmond, or Newport News or Charlottesville. The Booking Category will be Retail. Pictures examples below. Step 3- C...

Quoting Procedures

· Response time: We must respond to a quote within 1 hour. · If the vehicle type is not available on the requested date, Offer different vehicle type. Offer a different date when the customer could change it. I.e. Wine tour, Brewery tour, Tacky Light Tour · If the pick up or drop off is out of area, please advise the customer in the email. · If we have to reach out to an affiliate, please advise the customer of the wait time. Weekdays 24hrs and weekends 48-72hrs · When a customer informs u...

Fixed Zone Based Pricing

WHEN TO USE 1. Fixed Zone Pricing is to be used when it is available. 2. It does not add the AM/PM fee. If the reservation is between Midnight and 6:30 AM, an additional cost of $15 must be manually applied to the reservation in the Rate Field. Times are driver garage to garage, not P/U or D/O time. NO AM/PM fee is ever charged to Carey or Savoya. 3.When the reservation is an Airport Run, the Fixed Zone Rate will add Parking automatically. When it is a ...

Internet Reservations

Customers and Affiliates have the ability to book reservations online. It is never safe to assume with this type of booking. If you are not able to find out the information you need, reach out to the Passenger or Booker. 1. The "Internet Bookings" icon will show when we have a new booking. Double click on the icon to open up the list. 2. Once the screen has popped up, You will need to determine if it is New, Changed, or Canceled. Highlight the reservation you ...

Cancellation Policy/How to issue refunds

Cancel Policy: For Sedans, SUVs, & Vans- 2 hours For Limos & Coaches 24 hours The Fee for a No Show/Late Cancellation is minimum fare for the vehicle type. For reservations with a deposit: The 25% deposit is refundable if canceled 2 weeks prior to the reservation date. i.e. The Trip is scheduled for June 1st, They cancel on May 4th. The deposit is refunded The Trip is scheduled for June 1st, They cancel on May 31st. The deposit is Non-refundable. How to refund a...

Wedding Getaway Car

At the end of the wedding, The Bride and Groom will request a car to take them their final destination of the night. To make it special, we offer the Red Carpet service and a Just Married Sign. Offer this to every Getaway car service you book/quote. (https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14016948876/original/U6ZC9SBnXVLzpzIRGM47p38e9yiJWn783A.png?1497547375) For service in one of our Sedans, the cost is $135 for local trips, gratuity ...

Add passenger or stops to a reservation

For reservations with Multiple stops or passengers, you will utilize the Add Passenger/Stop field. Multiple Stop 1. You will click on the Add Passenger/Stop icon. (https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14018633978/original/IxXPW_McmXghPiUDkzPO9OWuNuE6WB3QwA.png?1501086831) 2. At the bottom part of the Screen, You will click on the tab under Type, Choose the correct type. More than likely it is "Stop". (https://s3.amazonaws.com...

Deposits/GiftCertificates/One Hour Free

1. Click on Deposits 2. You will click on the Add button. 3. To add a credit card payment, make sure that the Deposit Type is Credit Card. The deposit amount will always default to the total amount due. Change to the desired amount of the deposit (minimum amount is 25%). Confirm that the credit card is the correct one. Click on Charge Credit Card. You can add an additional email address for the Deposit Receipt. 4. You will always put the informa...

Tacky Light Tours

Tacky Light Tours are a great Family tradition! We have Christmas Music & Fireplace Video playing. The tour is already planned out. We go to all the top homes on the tour. No need for them to plan the tour, we take care of it. Holiday Light Tours are available every night from Thanksgiving weekend (some homes may not be lighted) through New Year’s Eve with the exception of Christmas Day. Note Not all houses are lighted on Thanksgiving weekend. Please advise customers of this if/when they bo...

Hallsely Hopper Reservations

Hallsley residents have 3 ways to book. They can book online, email us, or by phone. Hopper Website for residents: http://www.hallsley.com/hallsley-hopper/ Booking Website: http://hallsley.com/hopper login is pool id number Calendar: http://www.hallsley.com/hallsley-hopper/availability/ The price is $50 per hour, the recommended tip is $10 per hour to be paid in cash to the driver. The Hopper can hold up to 14 passengers with 1 person seating up front with the driver. Each household can...

New Affiliate Create Account To Receive Reservations

When another Limousine service request to be our Affiliate we will need to put them in our system as a customer. There are two ways to create the account. First: Open a new reservation, Click on New Customer Next, Click on the green arrow. Second: Go to the Customers & Corp Clients Tab. Make sure you are under the Customer & Corporate Accounts tab. Next, Click on Add at the bottom right-hand corner. Whichever way you to choose the Rest of th...

AM/PM Fee Guidelines

We charge a $15.00 fee for pickups/drop-offs are between Midnight and 6:30 am. If it is an out of town trip, the time the Driver leaves or returns to the garage is the start/end time. If it is a local job, the time starts at pick up or drop off of the passengers. i.e. Pick up is at 11:30 pm in Richmond with a drop at IAD. The fee would be charged. Pick up is at 4:00 am in Richmond with a Drop in Richmond. The fee would be charged. Pick up is at 11 pm in Newport News with a drop in Newp...