Hallsley residents have 3 ways to book. They can book online, email us, or by phone.
Hopper Website for residents: http://www.hallsley.com/hallsley-hopper/
Booking Website: http://hallsley.com/hopper login is pool id number
Calendar: http://www.hallsley.com/hallsley-hopper/availability/
The price is $50 per hour, the recommended tip is $10 per hour to be paid in cash to the driver.
The Hopper can hold up to 14 passengers with 1 person seating up front with the driver.
Each household can schedule in advance (24 hours or more prior to pick up) the Hopper one time per month.
Requests made less than 24 hours in advance are restricted only by the availability of the vehicle and driver.
Cancellations must be made 48 hours in advance or full charges will apply.
Residents must follow these guidelines and restrictions when requesting the service:
- One reservation per Household per month
- Only Hallsley residents with valid association accounts are allowed to make reservations.
- Hallsley residents must be present during the trip.
- Service is limited to a 75-mile radius from Hallsley.
- Reservations have a 2-hour minimum and a 9-hour maximum trip time.
- Any passenger under the age of 13 must be accompanied by an adult over 18.
- Child seats are not provided but may be brought on board and installed by the passenger.
If the Hopper is already booked, offer them our services with a 10% discount off the base rate. Make sure you tell them that our pricing is different due to East West owning and keeping up with the maintenance of the Hopper.
Phone/Email
1. You will need to find the residents account.
Click on Account
2. You will type in the resident's name. Note that the account could be under the other partner's name or maiden name. If unable to find the account, ask if they ever booked before. If so, look for the previous reservation through the calendar. If not, ask if they just moved into Hallsley. If so, get with Karen.
3. Once, the account is open you must check the following.
Check the email address, if one is not listed you will add it, click on Booking confirmations, Invoice, & Payment Receipt. Finally, click the green + sign.
Check to make sure that we have a cell phone number listed.
Bottom Part of the Page.
Confirm the Home Address.
Confirm or add credit card information. You must always get a credit card before booking. If adding a new credit card be sure to click on New Card before entering in any of the information.
Under Alerts, ask the customer if they would like to receive email alerts for chauffeur details, en route, or on location. If so, add the email address and click on the ones they chose.
Finally, If you made changes Click on Submit at the bottom of the page.
4. To start the reservation, click on Start Reservation.
5. There are several areas of the reservation we must ensure is accurate. When you thoroughly review and update the resident's profile, you will have less to enter and/or review in the reservation. 1st- Passenger Information: Make sure that all the information came across. Passenger name, Email, Phone #
2nd- Payment Information. You must have a credit card on file to book the reservation. If it was not added to the resident's profile, you can add it now. If you are adding the card, make sure you select New Card
3rd- Pick up Details, Going left to right. On the top row, you will put in the reservation date and pick up time, Skip the drop-off time, input the total number of passenger and chose the type of service. The next row, Service hours- enter the number of hours they are using the Hopper for. Note it can NOT exceed 9 hours.
4th- Pickup, stops, and drop off locations
The system will auto populate the address entered. There are several different types of addresses you can choose from.
Address- you will enter the address. Possible address matches will auto populate.
Airport: Enter the Airport, Airline Codes, and flight #. Check the box next to verify, this will ensure you have the correct time. The system will auto populate the information for the Airport and Airline.
POI: We are able to store commonly used addresses. CLick on the drop down to see what we already have stored.
*If the address isn't listed. You can add it by Clicking on the Box next to Store Address.
Pick up and Drop Off: The Pickups and drop off are generally at their home address. You can click on the Home address for it to auto populate. If not you can type in the address and the system will auto populate.
Note if the pickup or drop off is not at the residence or club house, we charge travel time from or to the club house.
For additional stops click on the icon at the bottom middle of the page.
Adding Stops: You will enter the address like the Pickup and Drop off addresses. You can use the same type as well. i.e. POI
The only difference is you will need to Click Add this Stop. Finally, You will click on the continue once you have entered all the stops.
Note If you have to change the order of the stops, an error will appear to click on the one and move it.
6. At the bottom left-hand side, you will click on both Billing Template and Vehicle type. There is only one option to choose from. After doing so you will click on Apply Template.
Finished Example
7. If you are done with the reservation, click Save & Continue at the top right-hand corner.
8. Lastly, you will be taken to a new screen. You will need to send the confirmation to the Resident. Simply Click on Send Booking by Email.
If you are booking a return trip, you can click on Book a Return for the next reservation.
Online Booking
Residents have the ability to book the reservations themselves.
The reservation will show up as an alert. Click on the Tab.
You will need to check the availability on the calendar before you accept or reject the reservation.
If it is available,
- Double check the reservation for the following areas: Email address, Telephone number, Credit Card, Pick up location, Stops, Drop Off location, and pull the hourly rates.
- Save the reservation and send the confirmation over to the resident.
- You will then click on the Online/Mobile Reservations tab again and select Accept.
As you can see below, there isn't any information on the stops. You will call the Resident and get all the needed information. If a phone number is not listed, you will need to email them.
If there isn't any contact information for the customer, please let Kathleen know. She will get in contact with Jane for the information.
If the Hopper isn't available,
- Go to the tab and click on reject. This will automatically cancel the reservation.
- You will need to open the reservation to send the resident a cancellation email.
- Click on Send Email on the Top Row on the left-hand side.
- Choose Cancellation Confirmation on the top row of the pop-up.
- Choose Sales@jameslimousine.com for the Sent From address
- Choose the Residents email address.
- You can include a personal message. i.e. Already booked till 8 pm.
- Lastly, Click Send.
How to Cancel a Reservation
- After opening up the reservation go to the Confirmation tab.
- Click on Cancel this Booking
- Click ok and send a confirmation to the resident.
Click Okay
