· Name Sign: The driver will have one of the following
o Last name of passenger
o Group Name
o Designated by the Passenger
· Affiliate Name Sign:
o We use the affiliate name sign or just the designated name.
· Airport meeting areas:
o Richmond
§ Bottom of the first escalator
o Charlottesville, Norfolk, and Newport News/Williamsburg
§ At the gate area
§ They are very small airports.
o Dulles
§ Domestic- Domestic baggage claim area for the flight.
§ United Airlines (UA) Domestic- the ramp next to baggage claim between carousels 4 & 5.
§ International- The ramp immediately outside of customs. It is between Starbucks (right hand side) and restrooms (left hand side).
o Ronald Reagan –
§ At the gate area for the arrival flight.
§ If additional luggage, we walk with the passenger to baggage claim.
· FBO:
o After the driver has checked in with the FBO, they do a Tarmac meet.
§ Weather conditions may prevent a Tarmac meet. i.e. high winds or rain.
· Train Stations:
o Union Station (DC) - Inside meet, by the gates or curbside. If the passenger chooses curbside, they must call the driver when they arrive at the curb. We can not park and wait.
o Main Street Station - Inside meet, by the gates
o Staples Mill Station - The canopy outside by the tracks
· RIR Raceway / Richmond Coliseum:
o When dropped off, the driver will secure the lead passengers cell number and hand out a business card. The driver will prearrange a preferred pick-up location.
· Residential:
o For pick-ups between 9 am – 9 pm, the driver will knock on the door.
o Prior to 9 AM and after 9 PM, the driver will wait outside. Advise the customer that we can have a text sent by FastTrak. If it is an Affiliate job we have to get the driver to send the text.
· Altria/Phillip Morris
o Headquarters (6601 W.Broad St, Richmond) - The Passenger Pick-Up/Drop-Off area on the right hand side.
o Annex (6603 W. Broad St, Richmond) – The passenger must walk down from the visitor entrance. We will be parked in front.
o CRT (601 E. Jackson St, Richmond) - The front entrance of the building on Jackson St.
· West Rock
o No Parking allowed in the front of the building. Security will direct driver.
· Capital One- West Creek
o We must have the building number.
· EAB
o Drop-offs are at the 1920 Parham Rd address
o Pick-ups are at the 1910 Parham Rd address
· St. Mary’s Hospital
o There are several locations within the campus. Make sure to get the exact area from the customer.
§ Main Entrance
§ Medical Office Building Northwest
§ Medical Office Building North
§ Medical Office Building South
§ Medical Office Building West
· Genworth:
o We must have the Building Number